Data We Collect and Why We Need It
When you register, we collect your name, email address, phone number, and the payment method you use — whether that is bKash, Nagad, or Rocket. We use this to verify your account, process deposits and withdrawals, and send you transactional messages tied to your wallet activity.
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We also collect session data: your device type, browser, IP address, and which pages you open. This helps us detect unusual login attempts and keep your account safe. We do not store your full bKash or Nagad wallet PIN — payment authentication happens directly inside the
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respective wallet app, not on our servers. If you contact our support team, we may keep a record of that conversation so we can follow up accurately. Retention periods vary by data type: account registration data is held while your account is active, and for a
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period afterward as required under applicable rules. You can ask us to delete non-essential data at any point through the contact channel listed on this page. Availability of these services depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.