Reference

Our Legal Terms for Bangladesh Accounts

These legal conditions govern how your bs144 account operates, what rights you hold, and how we handle the data tied to your wallet activity across bKash, Nagad, and Rocket.

Account conditionsPrivacy & data rightsbKash, Nagad, Rocket wallet termsEligibility by local lawContact for policy queries
bs144 Our Legal Terms for Bangladesh Accounts
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about our terms, need to raise a data request, or want to flag a concern about how your account information is held, these are the direct channels. We handle policy queries separately from general account support so your request reaches the right team without delay.

Live Chat Reach our support team through the live chat window in your account dashboard. Policy and data queries are escalated to the compliance team within one business day.
Email Support Send detailed legal or data requests to our support email. Include your registered account number and the specific policy section your query relates to for a faster response.
Account Help Centre The Help Centre inside your account holds copies of our current terms, privacy policy and wallet conditions. Access it from the account menu on mobile or desktop.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account security is tied directly to the mobile number you register with. Every login triggers an OTP sent to that number, which means no one accesses your wallet without passing that verification step. We use SSL encryption across all data transmitted between your device and our servers — this covers your bKash, Nagad, and Rocket transaction details as well as your account credentials. If you believe your account has been accessed without your knowledge, contact us through live chat immediately and we will suspend the account while the matter is reviewed.

Data Retention

We keep your account and transaction records for the period required under our operating framework. You can request a summary of what we hold at any point via support.

Cookie Policy

We use session cookies to keep your account logged in and preference cookies to remember your game lobby settings. No advertising cookies are placed without your acknowledgement.

Account Access Rights

You have the right to request a copy of your personal data, ask us to correct inaccurate records, or close your account. Submit these requests through email support with your account ID.

Who Handles Your Request

Legal and data requests are handled by our compliance team, not the general support queue. Responses to data access or correction requests are issued within a reasonable period.

Common Questions About Our Legal Terms

These are the questions we receive most often about account conditions, data rights, and policy scope. If yours is not here, reach out through live chat or email and our compliance team will respond directly.

Eligibility depends entirely on your local law and the eligible regions we serve. We do not make legal determinations on your behalf — check the laws applicable in your region before opening an account.

Yes. Send a data access request to our support email with your registered account number. Our compliance team will compile and send a summary of the records held against your account.

Every deposit and withdrawal processed via bKash, Nagad, or Rocket is logged against your account wallet. Records are encrypted and retained for the period set out in our data retention policy.

We retain transaction and identity records for the period required under our operating framework even after account closure. After that retention period, records are securely deleted from active systems.

We publish an updated date at the top of this page whenever terms change. We aim to notify registered accounts via the contact details on file for material changes that affect your rights.

Raise the dispute through live chat first. Our team will pull the transaction log from your account wallet and escalate to the compliance team if the matter cannot be resolved at support level.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.